Refund policy

Replacement Policy

At kiddingU we want every toy to arrive ready to play. That's why we offer replacements only. We do not accept returns or give refunds for change of mind, a different colour or design preference, or items ordered by mistake.

When can I get a replacement?

You can request a free replacement if your order arrives:

Damaged in transit
Defective or not working
With missing pieces or parts
As the wrong item (different from what you ordered)

How to request a replacement

Email us at support.kiddingu@gmail.com within 7 days of delivery.
Include your order number, a short description of the issue, clear photos of the item, and an unboxing video.
The unboxing video must be one continuous clip, without cuts or edits, starting from the sealed package with the shipping label visible and showing the issue.

We review every request within 2 working days. Once approved, we dispatch your replacement at no extra cost. In some cases we may ask you to keep or dispose of the damaged item, or we may arrange a pickup.

Bundles and multi-piece sets

For bundles and sets, we replace only the specific piece or pieces that are damaged, defective or missing, not the whole bundle.

If a replacement isn't available

If the same item is out of stock and we can't replace it, we will issue store credit for the value of the affected item. Store credit is sent as a gift card or discount code to your email, can be used on any future order at kiddingu.in, and is valid for 12 months.

Not eligible for replacement

Requests made more than 7 days after delivery
Requests without an unboxing video
Damage caused by misuse, accidents, water, or normal wear and tear after use
Minor differences in colour, shade or print from product photos, including items sold in assorted or random colours
Batteries, unless the product page says they are included

Order cancellation

You can cancel an order before it is dispatched by emailing support.kiddingu@gmail.com with your order number. Prepaid orders cancelled before dispatch are refunded to the original payment method within 5 to 7 working days. Once an order has been dispatched, it can't be cancelled.

Cash on Delivery orders

Please accept your COD order when it arrives. If a COD order is refused at the door without a valid reason, we may disable Cash on Delivery for your future orders.